Anti-Scam

Trading Safely on Kencart

Your safety is our top priority. While Kencart provides a platform for buyers and sellers to connect, we urge you to follow these security guidelines to ensure a safe experience.

1. General Safety Rules

Meet in Person: Always try to meet the seller/buyer in a well-lit, public place—such as a shopping mall, petrol station, or police station.
Inspect the Item: Never buy an item without seeing it first. Verify the condition and authenticity before any exchange of money.
Trust Your Gut: If a deal looks "too good to be true" (e.g., a brand new iPhone for 10% of its market price), it is likely a scam.

2. Payment Safety

No Advance Payments: NEVER send money via bank transfer, mobile money (M-Pesa, etc.), or wire services before receiving and inspecting the item.
Avoid Shared Links: Do not click on payment links sent via WhatsApp or SMS claiming to be from "Kencart" or a delivery service.
Cash or Instant Transfer: The safest way to pay is cash or a verified instant mobile transfer only after you have the product in hand.

3. Common Scams to Watch Out For

The "Overseas" Seller: Avoid sellers who claim they are currently out of the country and require a deposit for shipping or "customs fees."
Fake Proof of Payment: Sellers should beware of buyers sending fake SMS alerts or photoshopped bank receipts. Always verify your own bank balance.
Overpayment Scams: If a buyer sends you "extra" money and asks for a partial refund, it is a classic scam.

4. Protecting Your Data

Keep it on Kencart: Use our internal messaging system for initial contact. Avoid moving to private apps like WhatsApp too quickly.
Privacy: Never share your bank account details, PINs, or OTP (One-Time Passwords) with anyone.

5. How to Report a Suspicious Ad

If you encounter a suspicious user or listing:

Click the "Report Ad" button on the listing page.
Select the reason (e.g., "Fraud," "Spam," or "Wrong Category").
Our moderation team will investigate and block the user if necessary.